Terms and Conditions
1. Introduction
Welcome to Hymech. By accessing or using our website Hymech.co.nz you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.
Summary of Key Terms:
You must be at least 18 years old or have parental consent to use our website. Prices, promotions, and product availability are subject to change. Orders may be cancelled if fraudulent activity is suspected. Refunds and returns are subject to our policy. Your personal data is handled in accordance with our Privacy Policy.
2. User Accounts
Customers may be required to create an account to access certain features of our website.
You agree to provide accurate and up-to-date information and maintain the confidentiality of your login credentials.
We reserve the right to suspend or terminate accounts that engage in fraudulent, abusive, or unauthorized activities.
If you suspect unauthorized access to your account, please contact us immediately at sales@hymech.co.nz.
3. Products and Pricing
All products listed on our website are subject to availability.
Prices are subject to change without notice.
We strive to ensure accurate product descriptions, but we do not guarantee that all information is error-free.
4. Orders and Payments
By placing an order, you agree to provide accurate and complete information.
We accept various payment methods, including bank deposit, Visa and credit cards
We reserve the right to cancel or refuse any order at our discretion.
5. Shipping and Delivery
Shipping times may vary based on location and availability.
We are not responsible for delays caused by third-party carriers, customs processing, or unforeseen circumstances.
Any customs duties or taxes are the responsibility of the customer.
6. Returns and Refunds
We accept returns within 7 days of delivery, subject to our Return Policy
Refunds will be processed within 7 business days after receiving the returned item.
Items must be returned in their original condition.
7. Promotions, Discounts, and Coupons
Discounts cannot be combined unless explicitly stated.
Coupons must be applied at checkout and cannot be retroactively applied to past purchases.
We reserve the right to modify or terminate promotions at any time without prior notice.
8. Third-Party Links and Services
Our website may contain links to third-party websites or services that are not owned or controlled by us.
We are not responsible for the content, policies, or practices of third-party sites.
Users should review third-party terms before engaging with external services.
9. Fraud Prevention and Security
To protect against fraud, we may require additional verification for certain transactions.
We reserve the right to cancel or refuse any order suspected of fraudulent activity.
Customers must notify us immediately if they suspect unauthorized activity on their account.
10. Force Majeure
We are not liable for delays or failures in performance caused by events beyond our reasonable control, including but not limited to:
Natural disasters (earthquakes, floods, fires).
Government actions or regulations.
Supply chain disruptions or labour strikes.
Internet or telecommunications failures.
In such cases, we will make reasonable efforts to resume operations as soon as possible.
11. Customer Reviews and Feedback
Customers may submit reviews, comments, or feedback about our products and services.
By submitting content, you grant us the right to use, reproduce, and display your review for marketing purposes.
We reserve the right to remove or edit reviews that contain offensive, misleading, or inappropriate content.
12. Indemnification
You agree to indemnify, defend, and hold harmless Hymech NZ Ltd its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from your use of our website or violation of these Terms and Conditions.
13. Termination of Services
We reserve the right to suspend or terminate access to our website or services for violations of these Terms and Conditions. Reasons for termination may include:
Fraudulent or illegal activities.
Abuse or harassment of other users or staff.
Violation of intellectual property rights.
Users may request account deletion by contacting customer support at sales@hymech.co.nz
14. Compliance with Local Laws
Customers are responsible for ensuring that their purchases comply with local laws and regulations.
We do not guarantee product availability in all regions and may restrict sales based on legal requirements.
If you are unsure whether a product is permitted in your location, please check with local authorities before placing an order.
15. Intellectual Property
All content on our website, including text, images, and logos, is our property or licensed to us.
You may not use, reproduce, or distribute our content without permission.
16. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Our total liability shall not exceed the amount paid for the product.
17. Privacy & Data Protection
Your personal information is handled in accordance with our Privacy Policy, available link to Privacy Policy. We comply with applicable data protection laws, including GDPR and CCPA, to safeguard your information.
18. Governing Law & Dispute Resolution
These Terms and Conditions are governed by the laws of New Zealand
Any disputes shall be resolved through arbitration/litigation in the courts of New Zealand.
19. Changes to Terms
We reserve the right to update these Terms and Conditions at any time.
Continued use of our website after changes constitutes acceptance of the revised terms.
20. Contact Information
For any questions regarding these Terms and Conditions, please contact us via: 📧 Email: sales@hymech.co.nz 📞 Phone: 06 344 5068 Live Chat: Available on our website during business hours.